Deliveries
that actually
deliver

We serve millions of Londoners, combining a top-notch delivery service with advanced technology to offer a delivery experience like no other.
Track your shipment
Sign up in 2 minutes
Winedrops logo
Dishpatch logo
‍‍
Our experience with Packfleet has been phenomenal! We have been able to unlock a more effective and transparent delivery solution for our London clients with easy implementation and integration with our current process. Packfleet has supported our growth and contributed to our success.
Peckham Cellars
‍
Working with Packfleet has been an absolute joy and so refreshing in comparison to other courier companies.The drivers are all super friendly, patient, and careful with our packages. Couldn’t recommend these guys highly enough.
‍‍
We’re so pleased to have found Packfleet, the best courier company we’ve ever worked with.Their technology for booking and tracking shipments works better than any of the well-established mainstream couriers we’ve worked with.

Upgrade your
delivery experience

Upgrade your
delivery experience

Say goodbye to missing or damaged parcels, waiting on hold to call centres and broken bottles.

Basically, say goodbye to poor delivery experiences, forever.

⏱

See everything, every second
Whether booking a collection, checking up on parcels en-route, or seeing exactly when a delivery is due, we’ve got you covered.

🥇

Delivered on time, first time
Our custom technology combined with well-trained staff means that our delivery success rate is the best you can get, with automatic compensation if anything does go wrong.

đź’¬

Live chat, instantly
Live chat built in so you can message us anytime and get a reply back from someone in the team who'll answer your question or solve your problem.

🌳

Go green, today
With electric vans and advanced routing, every delivery is carbon neutral. Plus we plant a tree for every parcel that we deliver, all in an effort to build the greenest deliveries in the world.

🍷

Fragiles, handled with care
Unlike most couriers, we’re happy to take liquids and other fragile items, including alcohol and glass. We treat every parcel with care so no need for fragile stickers and expensive padded packaging.

đź’¸

Compensation, automatically
For the rare occasions that an accident happens, we'll pay full compensation for your items, transferred in 30 days or less with no complicated processes to follow.

Real-time notifications

Real-time notifications

We predict a parcel’s arrival to the minute via email and text, so no more waiting in all day.

See a live map of exactly where the parcel is and who sent it, meaning no more doorstep surprises. And if anything changes, you’ll know immediately.

With full control

With full control

Every courier says they give delivery options. But very few really do and nobody does it like us.

Change delivery date, safe place, neighbour and the whole address at any point in the parcel’s journey, even if we’re 30 seconds away from delivering.

And friendly
drivers

And friendly drivers

Our fully employed drivers, paid the Real Living Wage, care as much about your parcel as you do.

We don’t force them to drop and run to get to their next delivery, but instead wait to make sure it gets delivered with a smile.

First London,
then the world

đź“Ť

All of London
We deliver to all London postcodes. We can also collect from outside this area, so contact us wherever you're based.

🇬🇧

The UK made easy
Seamless setup so you can dispatch to the rest of the UK and abroad with a traditional courier.

đź—ş

We’re expanding fast
We're delivering to more and more areas as we grow, so get in touch if we don't cover your area.
See full postcode list

Start shipping in seconds

Upgrade your delivery experience

You sign up

Sign up for Packfleet in 60 seconds, with no commitment or minimums.

We collect

We'll come and collect from your warehouse, shop, or depot at the time you set.

We deliver

We deliver with full tracking and beautiful options for your customers.

Easy to use

đź›’

Native Shopify app
Import parcels directly from Shopify in just a few seconds, making fulfilment easier than ever.

đź–Ą

Import CSVs
If it’s easier to import a list of orders as a CSV, we’ll automatically match column names and import packages.

✍️

Add manually
Perfect for last minute additions, add deliveries manually and we’ll get labels generated instantly.
Find out more
Three screens of the Packfleet merchant app

Fixed, transparent pricing

Fixed, transparent pricing

📦 £3 per extra package to same address
✌️ Prices include collection and delivery
đź’° All prices exc. VAT

âś… Next-day delivery

âś… Collection between 8am and 9pm

âś… Choose your own collection times

âś… Delivered by 10pm, custom delivery slots

âś… Monday to Saturday, plus bank holidays

âś… 20kg max. weight per parcel

âś… No fuel surcharge

âś… No congestion zone surcharge

âś… Next-day delivery
âś… Collection between 8am and 9pm
âś… Choose your own collection times
âś… Delivered by 10pm, custom delivery slots
âś… Monday to Saturday, plus bank holidays
âś… 20kg max. weight per parcel
âś… No fuel surcharge
âś… No congestion zone surcharge

Features

Collections you control

Live ETA notifications
Get an email confirming each collection with an exact ETA for our driver.
Skip collections
Don’t need a collection anymore? Skip it in one click from your dashboard.
Track drivers
See where your collection driver is on a map so you can plan when to be ready.
Same day collections
No need to book in advance and no cut off times to get a collection today.
Add parcels anytime
Last minute orders coming in? Add them whenever you want, up until our driver arrives.
Choose time windows
Create your own 1 hour collection time window; anytime between 9am and 6pm.
Multiple locations
More than one shop or warehouse? Create collections from any and all of them at any time.

Tailored to your business

One click overview
Once they’re collected, see all of your shipments in one place, with their progress updated every second.
Branded by you
Each notification includes your business name and a custom emoji that you can choose.
Custom packaging
Whether you want to ship in luxury bags or reused boxes, you can use the packaging that you want.
Live chat
Here for you when you need it, with responses in under 10 minutes.
Shopify integration
Install our free Shopify app to import orders in one click.
CSV upload
Upload a CSV of your shipments without needing to put them in a fixed template.
Multiple locations
Sign up today with no minimum contracts that lock you in.
No surcharges
No cost for Congestion Charge, residential deliveries or fuel surcharges.

Deliveries that wow

Recipient notifications
Recipients receive an email/SMS when we collect. On the morning of delivery they receive an update with a 1 hour delivery slot and live tracking.
Change delivery date
Recipients can make changes to the delivery date at any time, delaying it up until 30 days later (unless it’s perishable).
Update delivery address
Spotted a typo? Want it delivered to work instead? Anytime in the journey, you and recipients can change the delivery address instantly.
Leave instructions
Recipient’s can leave access instructions or tell us where to leave the parcel safely if they’re not going to be in.
Delivery timeslots
Choose time windows for delivery, anything from "before 11am" to "between 13:45 and 15:45".
Live map tracking
Recipients can see a live map of exactly where our driver is and what time they're going to deliver.
Friendly drivers
Our drivers won’t chuck parcels over the fence. They’ll knock and wait patiently (with a smile!).
Gentle handling
Every parcel is treated as if it’s fragile, so you don’t need to spend extra on packaging and labels.
Saturdays
Delivery on Saturdays, included as standard at no extra cost.
Bank holidays
Deliveries and collections on bank holidays, also at no extra cost.
Perishables and liquids
Whether you’re shipping cheese or wine, we’re here to help with custom delivery preferences.
Proof of delivery
Every delivery includes a photo and GPS to show exactly where it was delivered to.
99.9% success rate
Most importantly, we make sure your delivery gets there.
Full compensation
Full compensation for any issues, refunded automatically.

Net positive for the world

100% electric
All of our delivery vehicles are fully electric, charged by 100% renewable electricity.
Planting trees
We plant a tree with every new delivery through Ecologi.
Efficient routing
We minimise unnecessary driving through advanced routing algorithms to save energy.
B-Corp certified
We're a recognised B-Corp, required to consider the impact of decisions on our employees, customers, suppliers, community, and the environment.
Employed drivers
We fully employ all of our permanent drivers, meaning they get our full benefits packages.
Real Living Wage
We pay at or above the Real Living Wage for all of our employees.
See All Features
We created Packfleet because we thought there must be a better way. We started by offering our service to small and medium sized businesses in London, working with them to build the perfect delivery service. And then we're growing from there.

Questions? Drop us a message at hello@packfleet.com or use the live chat in the bottom right. For sales enquiries only, call or Whatsapp 07458 011814.
How To GuidesAPIPerishablesFragilesImpactCareersBlog