Deliveries
that actually deliver

Businesses use Packfleet every day to deliver to their customers, saving them time, money, and stress.

We serve millions of Londoners, combining a top-notch delivery service with advanced technology to offer a delivery experience like no other.
Hands holding a phone showing the Packfleet app
Shop Cuvee
Decatur
Smoke and cure
My Supper Hero
Peckham Cellars
Poons
I AM NUT OK
Dishpatch logo

Upgrade your delivery experience

See everything,
every second

Whether booking a collection, checking up on parcels en-route, or seeing exactly when a delivery is due, we’ve got you covered.

Say goodbye to being in the dark on your own deliveries forever.
🥇

Delivered on time,
first time

Our custom technology combined with well-trained staff means that our delivery success rate is the best you can get, with automatic compensation if anything does go wrong.

Say goodbye to missing or damaged parcels forever.
💬

Live chat,
instantly

Live chat built in so you can message us anytime and get a reply back from someone in the team who'll answer your question or solve your problem.

Say goodbye to waiting on hold to a call centre forever.
🌳

Go green,
today

With electric vans and advanced routing, every delivery is carbon neutral. Plus we plant a tree for every parcel that we deliver, all in an effort to build the greenest deliveries in the world.

Say goodbye to planet choking deliveries forever.
🍷

Fragiles,
handled with care

Unlike most couriers, we’re happy to take liquids and other fragile items, including alcohol and glass. We treat every parcel with care so no need for fragile stickers and expensive padded packaging.

Say goodbye to broken bottles forever.
💸

Compensation,
automatically

For the rare occasions that an accident happens, we'll pay full compensation for your items, transferred in 30 days or less with no complicated processes to follow.

Say goodbye to lengthy forms forever.

Make deliveries feel like magic

🔔

Real-time notifications

We predict a parcel’s arrival to the minute via email and text, so no more waiting in all day.

See a live map of exactly where the parcel is and who sent it, meaning no more doorstep surprises. And if anything changes, you’ll know immediately.
🕹

With full control

Every courier says they give delivery options. But very few really do and nobody does it like us.

Change delivery date, safe place, neighbour and the whole address at any point in the parcel’s journey, even if we’re 30 seconds away from delivering.
🤝

And friendly drivers

Our fully employed drivers, paid the Real Living Wage, care as much about your parcel as you do.

We don’t force them to drop and run to get to their next delivery, but instead wait to make sure it gets delivered with a smile.

First London, then the world

Map of London with all the postcodes Packfleet covers (E, EC, N, NW, SE, SW, WC, W) + TW1,7,8,9,10,11 + KT1,2,3,4,5,6 + SM4 + CR7 + CR4.
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All of London

We deliver across the capital to all London postcodes (and some in Greater London too). We can also collect from outside this area, so contact us wherever you're based.
🇬🇧

The UK made easy

Seamless setup so you can dispatch to the rest of the UK and abroad with a traditional courier. Our platform automatically separates the addresses that we cover and leaves the rest to you.
🗺

More areas to come

We're expanding fast and delivering to more and more areas as we grow, so get in touch if we don't cover your area yet.

Start shipping in seconds

1️⃣

You sign up

Sign up for Packfleet in 60 seconds, with no commitment or minimums.
2️⃣

We collect

We'll come and collect from your warehouse, shop, or depot at the time you set.
3️⃣

We deliver

We deliver with full tracking and beautiful options for your customers.

Easy to use

Three screens of the Packfleet merchant app
🛒

Native Shopify app

Import parcels directly from Shopify in just a few seconds, making fulfilment easier than ever.

Find out more →
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Import CSVs

If it’s easier to import a list of orders as a CSV, we’ll automatically match column names and import packages.
✍️

Add Manually

Perfect for last minute additions, add deliveries manually and we’ll get labels generated instantly.

Two great delivery options

💨

Next-day delivery

✔️ Collection between 9am and 6pm
✔️ Choose your own collection times
✔️ Delivered the next day by 8pm, with custom delivery slots
£4.20/package
£3/extra package to same address on same day
All prices exc. VAT

💨💨

Same-day delivery

✔️ Collection by 2pm
✔️ Delivered the same day by 10pm
✔️ Choose custom delivery slots, like pre-7pm
£7.50/package
£3/extra package to same address on same day
All prices exc. VAT

Both options include:

✔️ Transparent, flat fee per parcel
✔️ 20kg max. weight per parcel
✔️ No fuel surcharge
✔️ No congestion zone surcharge
✔️ Deliveries and collections Monday to Saturday, including bank holidays

And all of our other amazing features →

Plus all our other great features

Collections you control

Live ETA notifications

Get an email confirming each collection with an exact ETA for our driver.

Skip collections

Don’t need a collection anymore? Skip it in one click from your dashboard.

Track drivers

See where your collection driver is on a map so you can plan when to be ready.

Same day collections

No need to book in advance and no cut off times to get a collection today.

Add parcels anytime

Last minute orders coming in? Add them whenever you want, up until our driver arrives.

Choose time windows

Create your own 1 hour collection time window; anytime between 9am and 6pm.

Multiple locations

More than one shop or warehouse? Create collections from any and all of them at any time.

Tailored to your business

One click overview

Once they’re collected, see all of your shipments in one place, with their progress updated every second.

Branded by you

Each notification includes your business name and a custom emoji that you can choose.

Custom packaging

Whether you want to ship in luxury bags or reused boxes, you can use the packaging that you want.

Live chat

Here for you when you need it, with responses in under 10 minutes.

Shopify integration

Install our free Shopify app to import orders in one click.

Read more here →

CSV upload

Upload a CSV of your shipments without needing to put them in a fixed template.

No contracts

Sign up today with no minimum contracts that lock you in.

No surcharges

No cost for Congestion Charge, residential deliveries or fuel surcharges.

Deliveries that wow

Recipient notifications

Recipients receive an email/SMS when we collect. On the morning of delivery they receive an update with a 1 hour delivery slot and live tracking.

Change delivery date

Recipients can make changes to the delivery date at any time, delaying it up until 30 days later (unless it’s perishable). 

Update delivery address

Spotted a typo? Want it delivered to work instead? Anytime in the journey, you and recipients can change the delivery address instantly.

Leave instructions

Recipient’s can leave access instructions or tell us where to leave the parcel safely if they’re not going to be in.

Delivery timeslots

Choose time windows for delivery, anything from "before 11am" to "between 13:45 and 15:45".

Live map tracking

Recipients can see a live map of exactly where our driver is and what time they're going to deliver.

Friendly drivers

Our drivers won’t chuck parcels over the fence. They’ll knock and wait patiently (with a smile!).

Gentle handling

Every parcel is treated as if it’s fragile, so you don’t need to spend extra on packaging and labels.

Saturdays

Delivery on Saturdays, included as standard at no extra cost.

Bank holidays

Deliveries and collections on bank holidays, also at no extra cost.

Perishables and liquids

Whether you’re shipping cheese or wine, we’re here to help with custom delivery preferences.

Proof of delivery

Every delivery includes a photo and GPS to show exactly where it was delivered to.

99.9% success rate

Most importantly, we make sure your delivery gets there.

Full compensation

Full compensation for any issues, refunded automatically.

Net positive for the world

100% electric

All of our delivery vehicles are fully electric, charged by 100% renewable electricity.

Planting trees

We plant a tree with every new delivery through Ecologi.

Efficient routing

We minimise unnecessary driving through advanced routing algorithms to save energy.

B-Corp certified

We're a recognised B-Corp, required to consider the impact of decisions on our employees, customers, suppliers, community, and the environment.

Employed drivers

We fully employ all of our permanent drivers, meaning they get our full benefits packages.

Real Living Wage

We pay at or above the Real Living Wage for all of our employees.

Want to give us a try?

There’s no minimum contract to lock you in and account setup takes just a couple of minutes.
We created Packfleet because we thought there must be a better way. We started by offering our service to small and medium sized businesses in London, working with them to build the perfect delivery service. And then we're growing from there.

Any questions? Drop us a message at hello@packfleet.com
 or ring 07458 011814 (we're also on WhatsApp)