Damages and Claims

Damages and Claims

A guide to how we protect your goods and cover the costs when things go wrong.

Packfleet talks to your critical tools and workflows offering a wide variety of add-ons and integrations.

Minimising issues

Damaged parcels can happen to anyone. Even with the utmost care, mistakes can happen and someone can drop a delicate package. We use technology and training to make that as rare as possible, leading to an industry-leading low rate of damages.

0.07 %

Failure rate in January 2023

7.15x

Better than industry standard

How we transport fragile items

£1,000 cover as standard

When a parcel gets damaged, we immediately notify merchant of the issue with photos and information on exactly what happened, so they can make a decision. Sometimes only one bottle of wine in a case can get damaged. Other times, everything needs to be returned to the sender immediately. We then work to get another package out to the recipient quickly as possible. We’ll collect a replacement as soon as it’s ready and put it on rush delivery to arrive ASAP. We then:

Waive delivery fees for original delivery

Waive delivery fees for replacement delivery

Refund cost price of item up to £1,000 from next invoice

£1,000 cover as standard

When a parcel gets damaged, we immediately notify merchant of the issue with photos and information on exactly what happened, so they can make a decision. Sometimes only one bottle of wine in a case can get damaged. Other times, everything needs to be returned to the sender immediately. We then work to get another package out to the recipient quickly as possible. We’ll collect a replacement as soon as it’s ready and put it on rush delivery to arrive ASAP. We then:

Waive delivery fees for original delivery

Waive delivery fees for replacement delivery

Refund cost price of item up to £1,000 from next invoice

£1,000 cover as standard

When a parcel gets damaged, we immediately notify merchant of the issue with photos and information on exactly what happened, so they can make a decision. Sometimes only one bottle of wine in a case can get damaged. Other times, everything needs to be returned to the sender immediately. We then work to get another package out to the recipient quickly as possible. We’ll collect a replacement as soon as it’s ready and put it on rush delivery to arrive ASAP. We then:

Waive delivery fees for original delivery

Waive delivery fees for replacement delivery

Refund cost price of item up to £1,000 from next invoice

We examine our internal processes for every single issue to see what we can do to avoid this happening again in future.

Sometimes this is a technical change, sometimes a process change, sometimes more training. And we can share that report with you too if you want to see how we're improving.

We examine our internal processes for every single issue to see what we can do to avoid this happening again in future.

Sometimes this is a technical change, sometimes a process change, sometimes more training. And we can share that report with you too if you want to see how we're improving.

We examine our internal processes for every single issue to see what we can do to avoid this happening again in future.

Sometimes this is a technical change, sometimes a process change, sometimes more training. And we can share that report with you too if you want to see how we're improving.

QUESTIONS

Have no
doubts

Do you require specific packaging?

How do I submit a claim?

Can I visit your warehouse?

Do you require specific packaging?

How do I submit a claim?

Can I visit your warehouse?

Do you require specific packaging?

How do I submit a claim?

Can I visit your warehouse?

Something else not mentioned here? Reach


out to us at [email protected]

We created Packfleet because we thought there must be a
better way. We started by offering our service to small and medium sized businesses in London, working with them to
build the perfect delivery service.

[email protected]

©2024 Packfleet. All right reserved.

We created Packfleet because we thought there must be a
better way. We started by offering our service to small and medium sized businesses in London, working with them to
build the perfect delivery service.

[email protected]

©2024 Packfleet. All right reserved.

We created Packfleet because we thought there must be a better way. We started by offering our service to small and medium sized businesses in London, working with them to build the perfect delivery service.

[email protected]

©2024 Packfleet. All right reserved.