Katherine Hooker ship luxury clothing with Packfleet

Katherine Hooker is a boutique offering luxury ready-to-wear and custom clothing, famous for being one of Kate Middleton's favourite designers. They switched to Packfleet in late 2021 for their London deliveries.
Katherine Hooker
Classic ready-to-wear and custom made pieces cut in beautiful fabrics

Katherine Hooker

Founder

"Our previous courier once delivered a custom-designed coat into a bin and then the bin men took it. The coat's retail price was £2500. And we got £100 back from the courier after hours of phone calls. Moving to Packfleet has changed that totally; we can now be sure that our items will be delivered safely and properly — and if there are ever any problems, the live chat makes it so easy to get in touch."

A quality delivery experience

Katherine Hooker's customers spend thousands of pounds a month with them, meaning that the delivery experience has to be perfect every time. Since switching to Packfleet, they've had long-time customers get in touch specifically to praise the new delivery drivers and team.

Some of the features used by Katherine Hooker

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Recurring collections
Katherine Hooker use recurring collections from multiple locations, so packages can be dispatched from both their store and their workshop

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Live chat
Customer support always on hand means that Katherine Hooker don't need to sit on hold for hours to talk to their account manager

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B2B shipments
As well as shipping to customers, Katherine Hooker use Packfleet to move stock between their workshop and shop easily and quickly

Setup overnight

Setup took just 2 weeks

Katherine Hooker were able to sign up for Packfleet and start shipping their packages out the very next day to customers. After testing it with a few items, they were sold and moved everything to Packfleet.