"Our previous courier once delivered a custom-designed coat into a bin and then the bin men took it. The coat's retail price was £2500. And we got £100 back from the courier after hours of phone calls. Moving to Packfleet has changed that totally; we can now be sure that our items will be delivered safely and properly — and if there are ever any problems, the live chat makes it so easy to get in touch."
Katherine Hooker's customers spend thousands of pounds a month with them, meaning that the delivery experience has to be perfect every time. Since switching to Packfleet, they've had long-time customers get in touch specifically to praise the new delivery drivers and team.
Katherine Hooker were able to sign up for Packfleet and start shipping their packages out the very next day to customers. After testing it with a few items, they were sold and moved everything to Packfleet.
