Safe shipping
for fragile items

From wine bottles to terrariums, Packfleet has you covered. Shipping with us hugely reduces your damages and wow your customers with a modern delivery experience.

Stop costs from damaged items

We are experts at delivering fragile items, whether that’s glass, liquids or similar. We deliver thousands of fragile items for our merchants every month and know exactly how to keep them safe.

✅ Manual handling of every parcel
✅ Everything treated as fragile, so no need for stickers
✅ No conveyor belts or large drops in any processes
✅ Automatic and full compensation for (rare) problems
✅ Packfleet contacts you proactively if any issues

On hand to help

We have live chat built in, so you contact us and get a reply from the team within 10 minutes. There’s no need to wait on hold for hours just to ask a quick question about a package.

✅ Live chat with our team who can solve any issues
✅ Email and phone support also available
✅ Guidance on shipping fragile items based on our experience

Helen Hall

Cofounder at Peckham Cellars

“Working with Packfleet has been an absolute joy and so refreshing in comparison to other courier companies. The drivers are all super friendly, patient, and careful with our packages. We’ve had a fraction of the issues with breakages that we had with other companies and can use our standard packaging rather than having to invest huge amounts of money and space in protective packaging that is required by DPD and Parcelforce. The integration with Shopify works like a dream and makes everything much easier to manage.”

Ross Mitchell

Director at London Smoke & Cure

“Moving to Packfleet has had a major impact on the success of our business. They’re the first courier to provide us with the confidence that our products will get to their destinations on time and in the condition we sent them.

Partnered with their focus on sustainability, and with their intelligent and easy-to-use systems, they’re the winning solution. 100% recommended”

Use your favourite packaging

Not everything has to be a plain cardboard box. Whether you want to ship in luxury bags or reused wine boxes, you can use the packaging that you want to use when you ship with Packfleet.

✅ No excessive padding needed
✅ Can use own brand packaging
✅ Use anything from bags to boxes

The packaging that Poons uses to ship with Packfleet, a very cute red paper bag without need of a protective box

Make changes en-route

Realised there’s a typo in the address? Recipient just told you they're not going to be at home? With Packfleet’s control options, you can change the delivery address even after we've collected the parcel and it’s in our system, so we don’t have to return it to you.

✅ Change delivery address anytime
✅ Leave notes on safe place or neighbour locations
✅ Contact Packfleet with live chat responses in 10 minutes

Screenshot of changing the address on Packfleet's website

Custom collections & deliveries

Book a collection time anytime until 6pm, with live tracking to know exactly when we’ll arrive. Choose time windows for delivery the next day in one click, anything from "before 11am" to "between 13:45 and 15:45".

✅ Personal collection time windows each day
✅ Live tracking of driver's ETA for collection
✅ Custom delivery time slots for specific packages
✅ Fragile items delivered carefully to the door
✅ Live tracking for recipients to the minute

Three screens of the Packfleet merchant app

Full, automatic compensation

Our packages barely ever get damaged. But sometimes unavoidable accidents happen so to give you peace of mind we offer full, automated compensation for free. For every customer at no additional cost.

✅ 100% compensation for the cost price of the damaged item
✅ Refund of the delivery fee for the damaged item
✅ Free delivery of the replacement item
✅ Free upgrade to same day delivery of the replacement item
✅ Instant notification from Packfleet of issues

Features

Collections you control

Live ETA notifications
Get an email confirming each collection with an exact ETA for our driver.
Skip collections
Don’t need a collection anymore? Skip it in one click from your dashboard.
Track drivers
See where your collection driver is on a map so you can plan when to be ready.
Same day collections
No need to book in advance and no cut off times to get a collection today.
Add parcels anytime
Last minute orders coming in? Add them whenever you want, up until our driver arrives.
Choose time windows
Create your own 1 hour collection time window; anytime between 9am and 6pm.
Multiple locations
More than one shop or warehouse? Create collections from any and all of them at any time.

Tailored to your business

One click overview
Once they’re collected, see all of your shipments in one place, with their progress updated every second.
Branded by you
Each notification includes your business name and a custom emoji that you can choose.
Custom packaging
Whether you want to ship in luxury bags or reused boxes, you can use the packaging that you want.
Live chat
Here for you when you need it, with responses in under 10 minutes.
Shopify integration
Install our free Shopify app to import orders in one click.
CSV upload
Upload a CSV of your shipments without needing to put them in a fixed template.
Multiple locations
Sign up today with no minimum contracts that lock you in.
No surcharges
No cost for Congestion Charge, residential deliveries or fuel surcharges.

Deliveries that wow

Recipient notifications
Recipients receive an email/SMS when we collect. On the morning of delivery they receive an update with a 1 hour delivery slot and live tracking.
Change delivery date
Recipients can make changes to the delivery date at any time, delaying it up until 30 days later (unless it’s perishable).
Update delivery address
Spotted a typo? Want it delivered to work instead? Anytime in the journey, you and recipients can change the delivery address instantly.
Leave instructions
Recipient’s can leave access instructions or tell us where to leave the parcel safely if they’re not going to be in.
Delivery timeslots
Choose time windows for delivery, anything from "before 11am" to "between 13:45 and 15:45".
Live map tracking
Recipients can see a live map of exactly where our driver is and what time they're going to deliver.
Friendly drivers
Our drivers won’t chuck parcels over the fence. They’ll knock and wait patiently (with a smile!).
Gentle handling
Every parcel is treated as if it’s fragile, so you don’t need to spend extra on packaging and labels.
Saturdays
Delivery on Saturdays, included as standard at no extra cost.
Bank holidays
Deliveries and collections on bank holidays, also at no extra cost.
Perishables and liquids
Whether you’re shipping cheese or wine, we’re here to help with custom delivery preferences.
Proof of delivery
Every delivery includes a photo and GPS to show exactly where it was delivered to.
99.9% success rate
Most importantly, we make sure your delivery gets there.
Full compensation
Full compensation for any issues, refunded automatically.

Net positive for the world

100% electric
All of our delivery vehicles are fully electric, charged by 100% renewable electricity.
Planting trees
We plant a tree with every new delivery through Ecologi.
Efficient routing
We minimise unnecessary driving through advanced routing algorithms to save energy.
B-Corp certified
We're a recognised B-Corp, required to consider the impact of decisions on our employees, customers, suppliers, community, and the environment.
Employed drivers
We fully employ all of our permanent drivers, meaning they get our full benefits packages.
Real Living Wage
We pay at or above the Real Living Wage for all of our employees.