We are experts at delivering fragile items, whether that’s glass, liquids or similar. We deliver thousands of fragile items for our merchants every month and know exactly how to keep them safe.
✅ Manual handling of every parcel
✅ Everything treated as fragile, so no need for stickers
✅ No conveyor belts or large drops in any processes
✅ Automatic and full compensation for (rare) problems
✅ Packfleet contacts you proactively if any issues
We have live chat built in, so you contact us and get a reply from the team within 10 minutes. There’s no need to wait on hold for hours just to ask a quick question about a package.
✅ Live chat with our team who can solve any issues
✅ Email and phone support also available
✅ Guidance on shipping fragile items based on our experience
Not everything has to be a plain cardboard box. Whether you want to ship in luxury bags or reused wine boxes, you can use the packaging that you want to use when you ship with Packfleet.
✅ No excessive padding needed
✅ Can use own brand packaging
✅ Use anything from bags to boxes
Realised there’s a typo in the address? Recipient just told you they're not going to be at home? With Packfleet’s control options, you can change the delivery address even after we've collected the parcel and it’s in our system, so we don’t have to return it to you.
✅ Change delivery address anytime
✅ Leave notes on safe place or neighbour locations
✅ Contact Packfleet with live chat responses in 10 minutes
Book a collection time anytime until 6pm, with live tracking to know exactly when we’ll arrive. Choose time windows for delivery the next day in one click, anything from "before 11am" to "between 13:45 and 15:45".
✅ Personal collection time windows each day
✅ Live tracking of driver's ETA for collection
✅ Custom delivery time slots for specific packages
✅ Fragile items delivered carefully to the door
✅ Live tracking for recipients to the minute
Our packages barely ever get damaged. But sometimes unavoidable accidents happen so to give you peace of mind we offer full, automated compensation for free. For every customer at no additional cost.
✅ 100% compensation for the cost price of the damaged item
✅ Refund of the delivery fee for the damaged item
✅ Free delivery of the replacement item
✅ Free upgrade to same day delivery of the replacement item
✅ Instant notification from Packfleet of issues