Modern shipping for perishables

Whether you sell vegan cheese or Italian meal kits, Packfleet has you covered. Shipping with us drastically reduces your wastage and makes your customers happier.
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Dishpatch logo
Decatur
Smoke and cure
My Supper Hero
Packfleet delivery driver handing a parcel to a recipient at their door step

Stop wastage from failed deliveries

99.9% of perishable deliveries are delivered on the first attempt and we never return a perishable package to our depot without asking you first.

✅ Custom instructions to not return perishables to depot
✅ Driver always calls recipient if nobody home
✅ Recipient controlled safe place instructions for every delivery
✅ Packfleet contacts you proactively if any issues

Always handled with care

When you're delivering perishables, it's crucial that they're kept intact and looking as good as when they left the kitchen.

✅ Packages always carried carefully
✅ No conveyor belts or large drops in our depot
✅ Custom packaging can be used
✅ No need for fragile stickers

Packfleet delivery driver carrying a parcel out of a food centre
Collection of captures of the Packfleet user interface

Choose when we collect and deliver

Book a custom collection time all the way up until 6pm, with live tracking to know exactly when we'll arrive. Choose time windows for delivery the next day in one click — anything from "before 11am" to "between 13:45 and 15:45".

✅ Personal collection time windows each day
✅ Live tracking of driver's ETA for collection
✅ Custom delivery time slots for specific packages
✅ Mark as perishable so recipient can't postpone delivery
✅ Live tracking for recipients right to their door

Make changes en-route

Realised there's a typo in the address? Recipient just told you they're not going to be at home? With Packfleet's control options, you can change the delivery address even after we've collected the parcel and it's in our system, so we don't have to return it back to you to be binned.

✅ Change delivery address anytime
✅ Leave notes on safe place or neighbour locations
✅ Contact Packfleet with live chat responses in 10 minutes

Screenshots of Packfleet app creating new collections and seeing them on a map
The packaging that Poons uses to ship with Packfleet, a very cute red paper bag without need of a protective box

Use packaging that matches your brand

Not everything has to be a plain cardboard box. Whether you want to ship in luxury bags or reused boxes, you can use the packaging that you want to use when you ship with Packfleet.

✅ No need to add excessive padding
✅ Can use own brand packaging
✅ Use anything from bags to boxes

Get helpful advice based on real-world experience

Just getting started shipping perishables? Not sure what ice packs you should use? We can leverage the wealth of experience we have from the businesses we already ship for to advise you on the best setup.

✅ Best ice packs for 24/48 hour cooling
✅ Ideal packaging to communicate your values
✅ Advice on best time to collect and deliver for your customers

One of our helpful customer support operatives taking phone calls in front of a computer
Ross Mitchell headshot
Ross Mitchell
Director at London Smoke & Cure
‍
Moving to Packfleet has had a major impact on the success of our business. They’re the first courier to provide us with the confidence that our products will get to their destinations on time and in the condition we sent them.

Partnered with their focus on sustainability, and with their intelligent and easy-to-use systems, they’re the winning solution. 100% recommended
Mike Hirschkorn headshot
Mike Hirschkorn
Head of Ecommerce at My Supper Hero
‍
We’re so pleased to have found Packfleet, the best courier company we’ve ever worked with. We use them to deliver fresh food in insulated packaging and we’ve had a 99%+ successful delivery rate. Both their management team and their drivers couldn’t be more helpful and accommodating.

Their technology for booking and tracking shipments works better than any of the well-established mainstream couriers we’ve worked with.

Plus all our other great features

Collections you control

Live ETA notifications

Get an email confirming each collection with an exact ETA for our driver.

Skip collections

Don’t need a collection anymore? Skip it in one click from your dashboard.

Track drivers

See where your collection driver is on a map so you can plan when to be ready.

Same day collections

No need to book in advance and no cut off times to get a collection today.

Add parcels anytime

Last minute orders coming in? Add them whenever you want, up until our driver arrives.

Choose time windows

Create your own 1 hour collection time window; anytime between 9am and 6pm.

Multiple locations

More than one shop or warehouse? Create collections from any and all of them at any time.

Tailored to your business

One click overview

Once they’re collected, see all of your shipments in one place, with their progress updated every second.

Branded by you

Each notification includes your business name and a custom emoji that you can choose.

Custom packaging

Whether you want to ship in luxury bags or reused boxes, you can use the packaging that you want.

Live chat

Here for you when you need it, with responses in under 10 minutes.

Shopify integration

Install our free Shopify app to import orders in one click.

Read more here →

CSV upload

Upload a CSV of your shipments without needing to put them in a fixed template.

No contracts

Sign up today with no minimum contracts that lock you in.

No surcharges

No cost for Congestion Charge, residential deliveries or fuel surcharges.

Deliveries that wow

Recipient notifications

Recipients receive an email/SMS when we collect. On the morning of delivery they receive an update with a 1 hour delivery slot and live tracking.

Change delivery date

Recipients can make changes to the delivery date at any time, delaying it up until 30 days later (unless it’s perishable). 

Update delivery address

Spotted a typo? Want it delivered to work instead? Anytime in the journey, you and recipients can change the delivery address instantly.

Leave instructions

Recipient’s can leave access instructions or tell us where to leave the parcel safely if they’re not going to be in.

Delivery timeslots

Choose time windows for delivery, anything from "before 11am" to "between 13:45 and 15:45".

Live map tracking

Recipients can see a live map of exactly where our driver is and what time they're going to deliver.

Friendly drivers

Our drivers won’t chuck parcels over the fence. They’ll knock and wait patiently (with a smile!).

Gentle handling

Every parcel is treated as if it’s fragile, so you don’t need to spend extra on packaging and labels.

Saturdays

Delivery on Saturdays, included as standard at no extra cost.

Bank holidays

Deliveries and collections on bank holidays, also at no extra cost.

Perishables and liquids

Whether you’re shipping cheese or wine, we’re here to help with custom delivery preferences.

Proof of delivery

Every delivery includes a photo and GPS to show exactly where it was delivered to.

99.9% success rate

Most importantly, we make sure your delivery gets there.

Full compensation

Full compensation for any issues, refunded automatically.

Net positive for the world

100% electric

All of our delivery vehicles are fully electric, charged by 100% renewable electricity.

Planting trees

We plant a tree with every new delivery through Ecologi.

Efficient routing

We minimise unnecessary driving through advanced routing algorithms to save energy.

B-Corp certified

We're a recognised B-Corp, required to consider the impact of decisions on our employees, customers, suppliers, community, and the environment.

Employed drivers

We fully employ all of our permanent drivers, meaning they get our full benefits packages.

Real Living Wage

We pay at or above the Real Living Wage for all of our employees.

That’s pretty much it

It really is that simple! You now know everything needed to ship with Packfleet.
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We created Packfleet because we thought there must be a better way. We started by offering our service to small and medium sized businesses in London, working with them to build the perfect delivery service. And then we're growing from there.

Questions? Drop us a message at hello@packfleet.com or use the live chat in the bottom right. For sales enquiries only, call or Whatsapp 07458 011814.
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